Remote Customer Care Pro | Growth & Benefits

Sutherland; Dallas (TX); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Paid time off

Advancement opportunities

Rewards program

Employee discounts

Wellness program

Job summary

Sutherland is seeking Customer Service Representatives to deliver exceptional service to customers through inbound calls and chat. You will work with leading technologies while supported by a dedicated team of leaders and peers.

This role offers an hourly wage, medical/dental/vision benefits, paid training and PTO, advancement opportunities, monthly rewards, and employee discounts. A safety-focused, customer-first approach is essential as you help customers with energy-related inquiries.

Qualifications

• Ability to handle customer calls of varying types effectively and efficiently
• Strong communication and active listening skills
• Detail-oriented with the ability to multitask
• High school diploma or GED; an Associate’s degree is a plus
• Know your way around a PC with basic MS Office knowledge

Responsibilities

• Respond to customer inquiries via inbound calls and chat
• Provide solutions and guidance on services
• Promote company benefits and rewards programs

Skills

Communication skills

Active listening

Multitasking

Education

High school diploma or GED

Associate’s degree (plus)

Tools

MS Office

Job description

Sutherland is seeking Customer Service Representatives to deliver exceptional service to customers through inbound calls and chat. You will work with leading technologies while supported by a dedicated team of leaders and peers.

This role offers an hourly wage, medical/dental/vision benefits, paid training and PTO, advancement opportunities, monthly rewards, and employee discounts. A safety-focused, customer-first approach is essential as you help customers with energy-related inquiries.