Remote Call Center Supervisor - Lead, Coach & Optimize

T3 Services Group; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Work from home

Medical Insurance

Dental Insurance

Vision Insurance

401k with 4% company match

PTO, Holidays, Wellness Time

Company laptop, monitor, headset

Job summary

T3 Services Group is seeking a Call Center Supervisor to lead a remote inbound/outbound team delivering home services support. You will coach agents, monitor performance, and ensure service levels meet daily targets.

Ideal candidates have at least 4 years of centralized call center management experience, strong leadership, and the ability to multitask in a fast-paced home-services environment. U.S. residency required.

Qualifications

• Minimum of 4 years of supervisory/management experience in a centralized call center.
• Experience coaching and developing employees and providing action plans.
• Proven leadership skills with leads and staff in high-volume settings.
• Capable of multi-tasking across projects in a fast-paced home services environment.

Responsibilities

• Handle inbound customer calls and escalated issues.
• Run daily, weekly, monthly Call Center Performance Reports.
• Run CSR Performance Summaries and identify coaching needs.
• Monitor coverage, breaks, and lunches to maximize agent time.
• Review PTO requests and coordinate with management for approvals.
• Interview candidates and assist with training new hires.
• Develop action plans to improve CSR performance and quality scores.
• Maintain call center activity board and monitor ACW and attendance.

Skills

Supervisory experience

Leadership

Coaching

Customer service

Multitasking

Education

HS Diploma or GED

Tools

Microsoft Office

Google Suite

Job description

T3 Services Group is seeking a Call Center Supervisor to lead a remote inbound/outbound team delivering home services support. You will coach agents, monitor performance, and ensure service levels meet daily targets.

Ideal candidates have at least 4 years of centralized call center management experience, strong leadership, and the ability to multitask in a fast-paced home-services environment. U.S. residency required.