Remote Customer Support Specialist

Teleperformance USA; Illinois; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for our clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role welcomes candidates across the United States and emphasizes service delivery, confidentiality, and the ability to work flexible shifts. If you are passionate about helping customers, apply today.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based tools.
• Customer service and/or sales experience is preferred.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide excellent service through active listening and issue resolution.
• Maintain confidentiality of customer information.
• Aim to resolve issues on the first contact when possible.
• Escalate issues when necessary and track call information for reporting.

Skills

Customer service

Typing speed 25 wpm

Windows knowledge

Sales experience

Shift flexibility

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for our clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role welcomes candidates across the United States and emphasizes service delivery, confidentiality, and the ability to work flexible shifts. If you are passionate about helping customers, apply today.