Remote Customer Care Specialist — Growth & Benefits

Sutherland; Texas; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Hourly wage

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities - 80% of our

Monthly rewards & recognition programs

Employee Discounts

Health and Wellness programs including

Job summary

Sutherland is seeking Customer Service Representatives to deliver exceptional service to our customers via inbound calls and chat. You’ll work with leading technologies and receive extensive support from a dedicated team of leaders and peers.

The role requires strong communication, active listening, and the ability to multitask in a remote, home-based environment. A high school diploma or GED is required, with an Associate’s degree considered a plus.

Qualifications

• High school diploma or GED; an Associate's degree is a plus.
• Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Responsibilities

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Strong attention to detail and the ability to effectively multitask

Skills

Strong communication

Active listening

Multi-tasking

PC skills & MS Office

Education

High school diploma or GED

Associate's degree (plus)

Job description

Sutherland is seeking Customer Service Representatives to deliver exceptional service to our customers via inbound calls and chat. You’ll work with leading technologies and receive extensive support from a dedicated team of leaders and peers.

The role requires strong communication, active listening, and the ability to multitask in a remote, home-based environment. A high school diploma or GED is required, with an Associate’s degree considered a plus.