Remote Customer Care Specialist – Upsell Protection Plans

Randstad USA; London (KY); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Life Insurance

Short-term Disability

401K Plan

Job summary

Randstad USA is seeking a motivated customer service specialist to work remotely from home. You will help customers troubleshoot appliances, explain warranties, and promote extended service plans while maintaining a professional, empathetic communication style.

The role requires at least 1 year of customer service experience, strong typing speed, reliable wired internet, and the ability to work a 40-hour weekly schedule within standard EST hours. Training is a 4-week program conducted online.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• Intermediate computer skills across multiple systems.
• Typing speed of 35 WPM.
• Wired Ethernet internet: 50 Mbps download, 25 Mbps upload; satellite/Wi-Fi not compatible.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support

Call Center Support

Basic Software Skills

Education

High School

Job description

Randstad USA is seeking a motivated customer service specialist to work remotely from home. You will help customers troubleshoot appliances, explain warranties, and promote extended service plans while maintaining a professional, empathetic communication style.

The role requires at least 1 year of customer service experience, strong typing speed, reliable wired internet, and the ability to work a 40-hour weekly schedule within standard EST hours. Training is a 4-week program conducted online.