Remote Customer Experience Specialist - Support & Upsell

Path Arc; Whittier (CA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Career growth

Flexible hours

Remote work

Job summary

Path Arc is hiring a Customer Service Representative in the United States. You will answer inquiries, provide product information, and help customers by being informative, empathetic, and ready to quickly solve problems.

You will listen, learn, and resolve issues while following procedures, handling calls, emails, chats, and scheduling follow-ups to ensure a positive experience for every customer.

Qualifications

• Previous experience in customer support or related field.
• Excellent communication over phone and other platforms.
• Strong time management and prioritization skills.

Responsibilities

• Answer incoming calls, emails, chats, and IVR.
• Assess customer needs and provide correct solutions or steps.
• Learn and follow customer service procedures.
• Meet or exceed personal and team goals.
• Record and file customer interactions and account changes.
• Schedule callbacks to resolve customer needs.

Skills

Customer service

Active listening

Communication

Multitasking

Job description

Path Arc is hiring a Customer Service Representative in the United States. You will answer inquiries, provide product information, and help customers by being informative, empathetic, and ready to quickly solve problems.

You will listen, learn, and resolve issues while following procedures, handling calls, emails, chats, and scheduling follow-ups to ensure a positive experience for every customer.