REMOTE Customer Service Care Expert

Randstad USA; Waco (TX); Remote; USD 47,279,000 - 49,594,000; Full time

Benefits offered by this job

Fully remote position

Commission opportunities

Job summary

Whirlpool is seeking a Care Expert to guide consumers through appliance challenges, connect them with coverage options, and provide peace of mind with expert care. This fully remote role requires a high school diploma or GED and at least 1 year of customer service experience.

You will navigate multiple systems, type 35 WPM, and communicate clearly in English while supporting customers via phone, email, or chat.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously.
• Typing speed of at least 35 error-free words per minute (WPM).
• A functional cell phone to facilitate required MFA processes.
• Ability to work a full 40-hour weekly schedule within the operational hours windows.
• Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against described company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support

Call Center Support

Basic Software Skills

Education

High School Diploma or GED

Job description

Do you have a \"fix-it\" mindset? We are looking for analytical thinkers who enjoy deconstructing problems and finding complete solutions. As a Care Expert, you will guide consumers through appliance challenges, connect them with coverage options, and provide the peace of mind that comes with expert care. At Whirlpool, great products come with great service.

Compensation & Schedule

• Fully remote position, working from home


• base pay: $16.50 / hr with comission opportunities with some selling/upselling roles


• Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST


• Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)


• shift: First


• work hours: 8 AM - 5 PM


• salary: $16.49 - $16.51 per hour

Minimum Qualifications

• High School Diploma or GED


• At least 1 year of customer service experience


• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously


• Typing speed of at least 35 error-free words per minute (WPM)


• A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes


• Ability to work a full 40-hour weekly schedule within the operational hours windows


• Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible

Professional Attributes That Make You A Good Fit

• Empathy & Courtesy: Ability to use \"caring phrases\" and build rapport with frustrated or confused customers.


• de-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.


• Communication: Command of English with excellent verbal and written communication skills.


• Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.


• Actively identify consumer needs through probing questions and active listening.


• Articulate the features and benefits of protection products, subscription plans, and accessories.


• Meet and exceed volume targets for sales and upselling against described company objectives.


• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

• Call Center


• Telephone Etiquette


• Empathy


• Basic Computer Skills


• Active Listening


• Typing Skills


• Sales Support (1 year of experience is preferred)


• Call Center Support


• Basic Software Skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Entry Level


• 1 year

Education

• High School (required)