REMOTE Customer Service Care Expert/Sales

Randstad USA; Massillon (OH); Remote; USD 22,000 - 23,000; Full time

Job summary

Randstad USA is seeking a Care Expert to guide consumers through appliance challenges and connect them with coverage options. This remote role emphasizes empathy, clear communication, and problem solving.

You will handle inquiries via phone, email, or chat, upsell protection products, and maintain a professional brand voice while meeting targets.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Intermediate computer skills to navigate multiple systems.
• Typing speed of at least 35 WPM.
• Functional cell phone for MFA processes.
• Able to work a full 40-hour weekly schedule within hours.
• Wired Ethernet with 50 Mbps down / 25 Mbps up; Satellite/Wi‑Fi not compatible.

Responsibilities

• Build immediate rapport with consumers to establish trust.
• Identify consumer needs through probing questions and active listening.
• Articulate protection products, subscription plans, and accessories.
• Meet and exceed sales and upsell targets.
• Handle inbound/outbound interactions via phone, email, or chat.

Skills

Customer service

Typing

Communication

English proficiency

Empathy

Active listening

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Do you have a \"fix-it\" mindset? We are looking for analytical thinkers who enjoy deconstructing problems and finding complete solutions. As a Care Expert, you will guide consumers through appliance challenges, connect them with coverage options, and provide the peace of mind that comes with expert care. At Whirlpool, great products come with great service.

Compensation & Schedule

• Fully remote position, working from home


• base pay: $16.50 / hr with comission opportunities with some selling/upselling roles


• Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST


• Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)


• shift: First


• work hours: 8 AM - 5 PM


• salary: $16.49 - $16.51 per hour

Minimum Qualifications

• High School Diploma or GED


• At least 1 year of customer service experience


• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously


• Typing speed of at least 35 error-free words per minute (WPM)


• A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes


• Ability to work a full 40-hour weekly schedule within the operational hours windows


• Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible

Professional Attributes That Make You A Good Fit

• Empathy & Courtesy: Ability to use \"caring phrases\" and build rapport with frustrated or confused customers.


• de-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.


• Communication: Command of English with excellent verbal and written communication skills.


• Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.


• Actively identify consumer needs through probing questions and active listening.


• Articulate the features and benefits of protection products, subscription plans, and accessories.


• Meet and exceed volume targets for sales and upselling against described company objectives.


• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

• Call Center


• Telephone Etiquette


• Empathy


• Basic Computer Skills


• Active Listening


• Typing Skills


• Sales Support (1 year of experience is preferred)


• Call Center Support


• Basic Software Skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Entry Level


• 1 year

Education

• High School (required)