Remote Customer Service & Sales Representative

Randstad USA; Nashville (TN); Remote; USD 18,000 - 26,000; Full time

Job summary

Randstad is hiring for a fully remote customer service role supporting Whirlpool and other brands. You will complete a 4-week training, learn appliance care, and provide world-class service to customers while facilitating upsells of extended protection plans.

Qualifications include 1 year of experience, high school diploma, strong communication, and reliable internet. Work hours are 8:00 AM–6:15 PM EST, Monday–Friday, with comprehensive benefits offered.

Qualifications

• This role requires a High School diploma or GED and at least 1 year of customer service experience.
• Candidates must have intermediate computer skills and the ability to multitask across screens.
• Typing speed of 35 WPM and a functional cell phone for MFA are required.

Responsibilities

• Build rapport with consumers to establish trust and brand authority.
• Identify needs through probing questions and active listening.
• Explain protection products, subscription plans, and accessories.
• Meet sales targets and upsell according to company objectives.
• Handle inbound/outbound calls, email, or chat with professionalism.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support

Call Center Support

Basic Software Skills

Education

High School (required)

Job description

Randstad is hiring for a fully remote customer service role supporting Whirlpool and other brands. You will complete a 4-week training, learn appliance care, and provide world-class service to customers while facilitating upsells of extended protection plans.

Qualifications include 1 year of experience, high school diploma, strong communication, and reliable internet. Work hours are 8:00 AM–6:15 PM EST, Monday–Friday, with comprehensive benefits offered.