Remote Customer Service Rep

Randstad USA; London (KY); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Life Insurance

Short-term Disability

401K Plan

Job summary

Randstad USA is seeking a motivated customer service specialist to work remotely from home. You will help customers troubleshoot appliances, explain warranties, and promote extended service plans while maintaining a professional, empathetic communication style.

The role requires at least 1 year of customer service experience, strong typing speed, reliable wired internet, and the ability to work a 40-hour weekly schedule within standard EST hours. Training is a 4-week program conducted online.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• Intermediate computer skills across multiple systems.
• Typing speed of 35 WPM.
• Wired Ethernet internet: 50 Mbps download, 25 Mbps upload; satellite/Wi-Fi not compatible.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support

Call Center Support

Basic Software Skills

Education

High School

Job description

Introduction

Are you a confident communicator who excels at building trust through accuracy? We are looking for experts in protection and peace of mind. Help our customers navigate appliance troubleshooting, understand their warranties, and empower them with long-term coverage solutions that "cover the house." At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans.

Compensation & Schedule

• Fully remote position, working from home
• base pay: $16.50 / hr with commission opportunities with some selling/upselling roles
• Operational Hours: Monday - Friday, 8:00 AM - 6:15 PM EST
• Mandatory Training: Comprehensive 4-week program (8:00 AM - 5:00 PM EST)

Minimum Qualifications

• High School Diploma or GED
• At least 1 year of customer service experience
• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
• Typing speed of at least 35 error-free words per minute (WPM)
• A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
• Ability to work a full 40-hour weekly schedule within the operational hours windows
• Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible

Professional Attributes That Make You A Good Fit

• Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers.
• De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.
• Communication: Command of English with excellent verbal and written communication skills.
• Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.

Salary

salary: $16.49 - $16.51 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against described company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Typing Skills
• Sales Support (1 year of experience is preferred)
• Call Center Support
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accommodation Request

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting Duration

This posting is open for thirty (30) days.

Law Statement

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Entry Level
• 1 year

Education

• High School (required)