Remote Customer Care Specialist — Transforming Health Access

MTM, Inc; Appleton (WI); Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

FSA/HSA Savings Plans

Wellness Program

Job summary

MTM Health is seeking a Customer Care Representative to join our remote team in Wisconsin. You will handle inbound calls from Members, Clients and Facilities, with a target of 60–80 calls per day, ensuring compassionate, accurate service.

We are a healthcare and transportation management company focused on removing barriers to care, offering a comprehensive benefits package, flexible work options, and opportunities for growth while supporting multilingual services available 24/7, 365 days a year.

Qualifications

• Must currently reside in Wisconsin
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access (Cable, DSL or Fiber) with minimum speeds 3 Mbps upload and 30 Mbps download
• A quiet home workspace free of distractions

Responsibilities

• Handle inbound calls from Members, Clients and Facilities
• Increase call handling capacity as skills progress and responsibilities grow

Skills

Call center experience

Customer service

Typing

Internet access

Job description

MTM Health is seeking a Customer Care Representative to join our remote team in Wisconsin. You will handle inbound calls from Members, Clients and Facilities, with a target of 60–80 calls per day, ensuring compassionate, accurate service.

We are a healthcare and transportation management company focused on removing barriers to care, offering a comprehensive benefits package, flexible work options, and opportunities for growth while supporting multilingual services available 24/7, 365 days a year.