Remote Member Care Specialist (Wisconsin)

MTM, Inc.; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) with company match

FSA/HSA savings plans

Wellness program with incentives

Paid time off

Job summary

MTM Health in Wisconsin is seeking a Customer Care Representative to work remotely. You will handle inbound calls from Members, Clients and Facilities, providing accurate information and resolving issues with a focus on quality service.

The role requires residency in Wisconsin, 1 year of call center experience, 6 months in customer service, solid typing skills, and reliable high-speed Internet. Expect 60–80 calls daily, with busier Mondays.

Qualifications

• Must reside in Wisconsin.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer skills with good navigation.
• High speed Internet (3 Mbps upload, 30 Mbps download).
• Wired/woodless network preferred; wireless air cards prohibited.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Manage 60–80 calls per day with higher volumes on Mondays.
• Provide professional, accurate information and resolve issues.
• Maintain courteous, compliant communication and records.

Skills

Call Center experience

Customer Service

Typing speed

Internet & wifi readiness

Remote work readiness

Tools

CRM software

Job description

MTM Health in Wisconsin is seeking a Customer Care Representative to work remotely. You will handle inbound calls from Members, Clients and Facilities, providing accurate information and resolving issues with a focus on quality service.

The role requires residency in Wisconsin, 1 year of call center experience, 6 months in customer service, solid typing skills, and reliable high-speed Internet. Expect 60–80 calls daily, with busier Mondays.