Remote Customer Care Specialist - Order & Solutions

Amcor Flexibles, LLC; Newark (NJ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid Parental Leave

Retirement Savings Plan with company"m

Discretionary annual bonus

Job summary

Amcor is seeking an experienced Customer Care Coordinator to support order intake and management for assigned accounts. Under supervision, you will coordinate with Sales, Deductions, Supply Chain and Customer Care to ensure accurate, timely order processing and responsive service.

You will handle inquiries, provide order updates, monitor service levels, and collaborate across functions to resolve issues. A 2–3 year background in customer care and a college degree are preferred; remote work with

Qualifications

• 2–3 years customer care or related experience required.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proven ability to implement internal process improvements to positively impact service levels.
• Independent decision-making with data-driven analysis.

Responsibilities

• Process orders from multiple channels (web, email, EDI, fax) from receipt to invoicing.
• Provide timely responses on order status, pricing, documentation and invoicing.
• Act as a solution provider, delivering prompt resolutions and alternatives.
• Monitor orders and service levels, identify improvements to exceed expectations.
• Support cross-functional teams and learn multiple product lines.
• Develop and maintain reporting for orders and pricing/inventory issues.
• Coordinate with transportation, supply chain and plant ops to meet service levels.

Skills

Customer service

Communication

Data analysis

Remote work

Education

Bachelor's degree preferred

Job description

Amcor is seeking an experienced Customer Care Coordinator to support order intake and management for assigned accounts. Under supervision, you will coordinate with Sales, Deductions, Supply Chain and Customer Care to ensure accurate, timely order processing and responsive service.

You will handle inquiries, provide order updates, monitor service levels, and collaborate across functions to resolve issues. A 2–3 year background in customer care and a college degree are preferred; remote work with