Remote Customer Care Specialist

Berry Global Inc.; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Tuition reimbursement

Job summary

Amcor is seeking a Customer Care professional for remote work in the United States. The role collaborates with Sales, Deductions, Supply Chain, Demand Planning, Sales Ops and Customer Care to ensure superior service for assigned accounts.

You will process orders, provide information, and manage customer accounts daily. Qualifications include 2–3 years in customer care, a college degree preferred, and strong communication.

Qualifications

• 2–3 years of customer care experience.
• Excellent verbal and written communication skills.
• Ability to implement process improvements that raise service levels.
• Independent, data-driven decision making with solid analysis.
• Strong organizational skills and teamwork mindset.

Responsibilities

• Handle order intake and management across web, email, EDI, and faxed POs from receipt to invoicing.
• Provide timely responses to order status, service requests, pricing inquiries, and invoicing."
• Act as a solution provider, delivering prompt attention and alternative solutions.
• Monitor orders, service levels and patterns to improve account management and processing.
• Initiate returns, credits, and assist in resolving customer deductions.

Skills

Customer service

Communication

Data-driven decisions

Education

Bachelor's degree

Tools

CRM software

Job description

Amcor is seeking a Customer Care professional for remote work in the United States. The role collaborates with Sales, Deductions, Supply Chain, Demand Planning, Sales Ops and Customer Care to ensure superior service for assigned accounts.

You will process orders, provide information, and manage customer accounts daily. Qualifications include 2–3 years in customer care, a college degree preferred, and strong communication.