Remote Customer Care Specialist - Order & Accounts

Amcor Flexibles, LLC; Massachusetts; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Flexible time off

Company holidays

Wellbeing program

HSA/FSAs

Life insurance

Parental Leave

Retirement plan

Tuition Reimbursement

Bonus program

Job summary

Amcor is seeking a proactive Customer Care professional to manage orders and provide exceptional service to our accounts. You will handle web-based, email, EDI, or faxed POs from receipt to invoicing while collaborating with Sales, Deductions, and Supply Chain to meet service levels.

You will work from home with access to a reliable internet connection, communicate clearly, and drive internal process improvements, balancing autonomy with teamwork in a dynamic packaging industry environment.

Qualifications

• 2 - 3 years customer care or related experience.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proven ability to implement internal process improvements to positively impact existing service levels.
• Independent decision-making skills with data-driven analysis.
• Detail oriented with strong organizational skills and good communication.
• Ability to maintain professionalism under stress.

Responsibilities

• Order intake and management of customer's web-based, email, EDI or faxed POs from receipt to invoicing.
• Provide timely responses to order status updates, pricing inquiries and documentation needs.
• Serve as a solution provider delivering prompt attention and alternatives.
• Proactively monitor orders, service levels, and patterns to improve account management.
• Initiate returns/authorizations and assist in deductions resolution.
• Support customer needs through cross-functional channels and learn multiple product lines.
• Lead projects and mentor new team members; promote teamwork and problem solving.
• Develop and maintain reporting for orders to capture pricing, inventory, shipping, and invoicing.
• Coordinate with transportation, supply chain, and plant ops to meet service levels.

Skills

Customer care experience

Communication skills

Data driven decisions

Detail oriented

Organizational skills

Education

College degree preferred

Six Sigma Certification a plus

Job description

Amcor is seeking a proactive Customer Care professional to manage orders and provide exceptional service to our accounts. You will handle web-based, email, EDI, or faxed POs from receipt to invoicing while collaborating with Sales, Deductions, and Supply Chain to meet service levels.

You will work from home with access to a reliable internet connection, communicate clearly, and drive internal process improvements, balancing autonomy with teamwork in a dynamic packaging industry environment.