Remote Customer Care & Order Specialist

Amcor; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program & Employee Assistant

Health Savings Account/Flex Spending

Life insurance, AD&D, disability, and

Paid Parental Leave

Retirement Savings Plan with company 4

Tuition Reimbursement

Discretionary annual bonus program

Job summary

Amcor is seeking a customer care specialist to manage orders across web, email, EDI, or faxed POs from receipt to invoicing. You will respond promptly to inquiries, provide order updates, and collaborate with Sales, Deductions, Supply Chain, Demand Planning, and Sales Ops to ensure superior service.

The role emphasizes proactive account management, learning multiple product lines, and driving improvements in lead times, transit times, and processing procedures while supporting customer contracts

Qualifications

• 2–3 years customer care or related experience. College degree preferred and Six Sigma Certification is a plus.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proven ability to implement internal process improvements to positively impact existing service levels.
• Independent decision-making skills with data-driven decisions through analysis of facts and historical data.
• Detail oriented with strong organizational, listening, analytical and teamwork skills.
• Ability to maintain professionalism under stress.
• Work from home with access to high-speed internet and cell phone service.

Responsibilities

• Handle order intake and management of customer POs from receipt to invoicing.
• Provide professional responses to order status updates, service requests, pricing inquiries, documentation needs, and invoicing.
• Act as a solution provider delivering prompt attention to customers and resolving issues.
• Monitor orders, service levels, and patterns to improve account processing and satisfaction.
• Assist in resolving customer deductions and manage cross-functional communications.

Skills

Customer care

Communication

Data analysis

Teamwork

Education

College degree preferred

Tools

CRM software

ERP systems

Job description

Amcor is seeking a customer care specialist to manage orders across web, email, EDI, or faxed POs from receipt to invoicing. You will respond promptly to inquiries, provide order updates, and collaborate with Sales, Deductions, Supply Chain, Demand Planning, and Sales Ops to ensure superior service.

The role emphasizes proactive account management, learning multiple product lines, and driving improvements in lead times, transit times, and processing procedures while supporting customer contracts