CSR: Order Management & Cross-Functional Liaison

Amcor Specialty Cartons Americas LLC; Reidsville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid vacation

Company-paid holidays

Employee Assistance Program

Health Savings Account/ Flexible Spend

Job summary

Amcor is seeking a Customer Service / Internal Sales representative in the United States to manage end-to-end order processing, pricing validation, and customer liaison. You will coordinate with production, scheduling, and finance to ensure accurate orders and timely shipments, while supporting regional teams on cost control and process improvements.

The role requires 2–3 years in customer service or internal sales, a bachelor's degree (preferred), and strong MS Office skills.

Qualifications

• Bachelors degree preferred.
• 2–3 years in a Customer Service or Internal Sales environment.
• Folding Carton Operations, Planning or CSR experience 5+ years.
• Proficient with MS Office.

Responsibilities

• Manage order processing from entry to closing.
• Validate and confirm order price per pricing rules; bill accordingly.
• Build and manage relationships with local customer affiliates.
• Input firm orders and capacity reservations per Production Planning rules.
• Invoice products and services per customer agreement; collaborate with finance.
• Guide projects to completion using knowledge of inks, substrates, and finishing.
• Process orders accurately with material utilization and efficiency in mind.
• Support material and outsourced service orders for carton production.
• Able to marshal resources and seek internal expertise when changes occur.
• Handle non-conformity communications.
• Participate in regional cross-functional teams and sessions.
• Enter actions in sf.com locally and reduce local cost leakages.
• Complete month-end activities (KPI, statistics).
• Manage local legal order and delivery requirements.
• Undertake customer service duties: receive orders, pricing, liaison.
• Team member in CI-driven projects.

Skills

Customer service

Internal sales

Communication

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Amcor is seeking a Customer Service / Internal Sales representative in the United States to manage end-to-end order processing, pricing validation, and customer liaison. You will coordinate with production, scheduling, and finance to ensure accurate orders and timely shipments, while supporting regional teams on cost control and process improvements.

The role requires 2–3 years in customer service or internal sales, a bachelor's degree (preferred), and strong MS Office skills.