Remote Customer Care Specialist

Amcor; Trenton (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Retirement plan with company match

Tuition Reimbursement

Job summary

Amcor is seeking a Customer Care professional to help manage orders and maintain day-to-day operations for assigned accounts. You will interact with customers and internal teams to ensure accurate order processing, timely information, and responsive service.

The role emphasizes cross-functional collaboration, process improvements, and the ability to handle multiple product lines while maintaining professional communication.

Qualifications

• 2–3 years customer care or related experience.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proven ability to implement internal process improvements to positively impact existing service levels.
• Independent decision-making skills with autonomous data-driven decisions.

Responsibilities

• Order intake and management of customer’s web-based, email, EDI or faxed POs from receipt to invoicing.
• Provide professional responses to requests related to order status, service requirements, pricing, documentation, and invoicing.
• Serve as a solution provider delivering prompt attention to customers and resolutions.
• Monitor orders and service levels to meet/exceed customer expectations.
• Support customer needs through cross-functional channels and learn multiple product lines.

Skills

Customer care

Communication

Education

College degree

Six Sigma Certification

Job description

Amcor is seeking a Customer Care professional to help manage orders and maintain day-to-day operations for assigned accounts. You will interact with customers and internal teams to ensure accurate order processing, timely information, and responsive service.

The role emphasizes cross-functional collaboration, process improvements, and the ability to handle multiple product lines while maintaining professional communication.