Customer Care Admin - Level 1 Support

ViziRecruiter,LLC.; Mauldin (SC); On-site; USD 26,174 - 38,572; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for store personnel and customers, handling inquiries by phone and email and ensuring service levels are met during contact-center hours.

Responsibilities include documenting issues, escalating where needed, and delivering timely resolutions while maintaining accurate records and customer-focused communication.

Qualifications

• Excellent writing, grammar, and computer skills to meet department standards.
• Demonstrate empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and/or escalate problems with stores and customers; record contact information and problem descriptions accurately.
• Provide appropriate resolution at first contact when possible; escalate as needed.
• Gather data during problem-solving to analyze situations and provide solutions.
• Use logical problem-solving to troubleshoot complex issues reported by stores and customers.
• Be alert to urgent issues for immediate escalation and identify trends impacting the company.
• Take ownership of calls/cases and track status to resolution; escalate complex issues to appropriate groups.
• Ensure proper notification and escalation procedures to update business users and customers.

Skills

Writing skills

Empathy

Customer service

Education

High school diploma

Job description

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for store personnel and customers, handling inquiries by phone and email and ensuring service levels are met during contact-center hours.

Responsibilities include documenting issues, escalating where needed, and delivering timely resolutions while maintaining accurate records and customer-focused communication.