Customer Care Specialist - Hybrid

ViziRecruiter,LLC.; Carlisle (Cumberland County); Hybrid; USD 2,617,440 - 4,514,395; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to manage level 1 customer support for store personnel and customers. The role involves assisting via phone and email, documenting issues, and guiding actions to resolve concerns across Technology, Merchandising, Store Maintenance, and more.

The position offers a flexible/hybrid schedule with 3 in-person days at core locations and 2 remote days. Open to candidates authorized to work in the United States on a full-time basis.

Qualifications

• Up to 2 years of experience in customer service, call center, or a related support environment.
• Demonstrate excellent writing, grammar, and computer skills to meet department standards.
• Demonstrate empathy and responsiveness to customers' concerns.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and/or escalate problems, recording contact information and problem description.
• Provide resolution at first point of contact when possible; escalate as needed.
• Gather data during problem-solving, analyze situations and provide solutions.
• Use logical problem-solving to troubleshoot complex issues.
• Be alert to urgent issues for immediate escalation and to trends.
• Take ownership of all calls and cases; track status to resolution.
• Escalate complex/high-priority problems to coworkers/vendors for resolution.
• Ensure proper notification and escalation procedures with business users and customers.

Skills

Customer service

Written communication

Problem solving

Empathy

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to manage level 1 customer support for store personnel and customers. The role involves assisting via phone and email, documenting issues, and guiding actions to resolve concerns across Technology, Merchandising, Store Maintenance, and more.

The position offers a flexible/hybrid schedule with 3 in-person days at core locations and 2 remote days. Open to candidates authorized to work in the United States on a full-time basis.