Remote Banking Care Specialist

SouthState Bank; Clifton (TX); A distancia; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

SouthState Bank is seeking a Customer Care Representative to deliver exceptional service to customers via phone and digital channels. You will resolve inquiries, assist with account questions, and promote virtual branch solutions while maintaining security and compliance.

The role requires high school diploma or equivalent, strong computer skills, and the ability to work flexible hours in a fast-paced call center environment.

Formación

• High School Diploma or equivalent.
• Previous customer service (Inbound Call Center) experience.
• Experience in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.
• Excellent customer service skills including verbal, listening, and problem-solving skills.
• Ability to have flexible hours when necessary.
• Receptive to coaching and feedback.

Responsabilidades

• Provide superior customer service to external and internal customers by delivering a seamless experience and building rapport.
• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally.
• Respond to general inquiries regarding accounts (balances, history, transfers, stop payments, loan inquiries, PIN resets, etc.).
• Promote virtual branch solutions and meet quality/productivity goals.
• Ensure security of customer information and perform customer authentication on each call.

Conocimientos

Customer service

Call center

Financial services

Computer skills

Educación

High School Diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

SouthState Bank is seeking a Customer Care Representative to deliver exceptional service to customers via phone and digital channels. You will resolve inquiries, assist with account questions, and promote virtual branch solutions while maintaining security and compliance.

The role requires high school diploma or equivalent, strong computer skills, and the ability to work flexible hours in a fast-paced call center environment.