Banking Customer Care Specialist | Remote Support

SouthState Bank; Clayton (NC); Remote; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

SouthState Bank is seeking a Customer Care Representative to deliver a seamless banking experience over the phone and digital channels. You will handle inbound inquiries, resolve account questions, and support customers with online banking, card services, and transfers while ensuring security and privacy.

You will join a team focused on building trust, providing friendly service, and escalating complex issues to appropriate departments.

Qualifikationen

• Must have excellent customer service skills including verbal, listening, and problem-solving abilities.
• Experience in a fast-paced call center or customer support environment preferred.
• Proficiency with banking systems and online/mobile banking tools.

Aufgaben

• Provide superior customer service to external and internal customers by delivering a seamless banking experience via phone and digital channels.
• Identify and resolve customer inquiries with active listening and effective communication, ensuring first-call resolution where possible.
• Assist customers with account inquiries, transfers, password resets, debit card support, and other digital banking needs while maintaining security and privacy.

Kenntnisse

Customer service

Inbound call center

Financial services

Strong computer skills

Ausbildung

High School Diploma

Tools

CRM software

Online banking apps

Jobbeschreibung

SouthState Bank is seeking a Customer Care Representative to deliver a seamless banking experience over the phone and digital channels. You will handle inbound inquiries, resolve account questions, and support customers with online banking, card services, and transfers while ensuring security and privacy.

You will join a team focused on building trust, providing friendly service, and escalating complex issues to appropriate departments.