Remote Banking Customer Care Specialist I

SouthState Bank; North Carolina; Remote; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank is seeking a dedicated Customer Care Representative to deliver exceptional service to both external and internal customers. You will resolve inquiries, assist with digital banking needs, and support card services while upholding security and trust.

Hours include 11am–8pm EST with rotating Saturday shifts. The role emphasizes communication, problem solving, and responsiveness within a collaborative bank environment.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience in an inbound call center.
• Experience in financial services and strong computer skills.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience and earning trust.
• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Respond to inbound phone inquiries promptly, accurately, and professionally with a personalized experience.
• Assist customers with account inquiries, digital banking support, passcodes, and card services, including security reminders.

Skills

Customer service

Verbal communication

Listening skills

Problem solving

Confidential information handling

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a dedicated Customer Care Representative to deliver exceptional service to both external and internal customers. You will resolve inquiries, assist with digital banking needs, and support card services while upholding security and trust.

Hours include 11am–8pm EST with rotating Saturday shifts. The role emphasizes communication, problem solving, and responsiveness within a collaborative bank environment.