Remote Banking Customer Care Specialist

SouthState Bank; South Carolina; Remote; USD 21,000 - 26,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to provide high-quality support to customers via phone and digital channels. You will handle inquiries, guide customers through online banking tasks, and promote virtual branch solutions. The role requires discretion with confidential information, strong communication, and a customer-first mindset.

Hours are 11am–8pm EST with rotational Saturday shifts. Training includes regulatory compliance and new-hire onboarding.

Qualifications

• Excellent customer service skills including verbal, listening, and problem-solving abilities.
• Ability to work with confidential information professionally.
• Flexible hours when necessary.
• Willingness to engage in coaching and feedback sessions.

Responsibilities

• Provide superior customer service by delivering a seamless experience and building trust with customers.
• Identify and resolve inquiries using active listening and probing for first-call resolution.
• Respond to inbound phone inquiries accurately and professionally.
• Assist with digital banking tasks, including MFA unlock, online banking setup, and password tools.
• Promote virtual branch solutions and meet quality/productivity goals.
• Ensure security of customer information and conduct customer authentication on calls.
• Follow established processes and comply with policies.

Skills

Customer service

Communication

Problem solving

Active listening

Confidential handling

Flexibility

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to provide high-quality support to customers via phone and digital channels. You will handle inquiries, guide customers through online banking tasks, and promote virtual branch solutions. The role requires discretion with confidential information, strong communication, and a customer-first mindset.

Hours are 11am–8pm EST with rotational Saturday shifts. Training includes regulatory compliance and new-hire onboarding.