Remote Customer Care Specialist — Growth & Benefits

Alight Solutions Ltd; North Carolina; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Benefits package

401k with company match

Paid time off

Wellness days

Career development

Job summary

Alight Solutions Ltd in the United States is seeking a Customer Care Representative to support employees with questions about health benefits, 401(k) plans, leaves of absence, and payroll. This remote role requires strong empathy and communication skills to help clients navigate complex information.

You will handle high volumes, process enrollments and updates, and collaborate with third parties. The position offers a full benefits package, 401(k) with company match, paid time off, and clear

Qualifications

• 4+ years of customer service experience or equivalent education.
• Strong verbal and written communication skills.
• Flexible, adaptable and dependable in a fast-paced environment.
• Ability to multi-task across several Windows applications while assisting a customer.
• Remote work readiness with reliable internet and hardware.

Responsibilities

• Handle a high volume of inbound calls about health benefits, 401k, and payroll.
• Process health enrollments, tax updates, direct deposits, and retirement elections.
• Initiate outbound calls to update customers on pending cases.
• Navigate multiple systems to provide answers during live interactions.
• Collaborate with third parties to research and assist customers.

Skills

Empathy

Communication skills

Verbal & written

Adaptability

Windows multitasking

Job description

Alight Solutions Ltd in the United States is seeking a Customer Care Representative to support employees with questions about health benefits, 401(k) plans, leaves of absence, and payroll. This remote role requires strong empathy and communication skills to help clients navigate complex information.

You will handle high volumes, process enrollments and updates, and collaborate with third parties. The position offers a full benefits package, 401(k) with company match, paid time off, and clear