Remote Customer Care Specialist – Elevate & Upsell

Agiliti Health, Inc.; Houston (TX); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition reimbursement

Paid time off

Disability insurance

Life insurance

Wellness programs

Job summary

Agiliti Health, Inc. is seeking a Customer Care Specialist I to handle high-volume inbound calls, process orders, and maintain precise customer data. You will leverage product knowledge to answer questions, resolve issues, and follow established scripts to ensure customer satisfaction.

Responsibilities include documenting interactions, routing requests efficiently, and identifying cross-sell opportunities. The role supports a dynamic, patient-care oriented environment with regular

Qualifications

• High School Diploma or equivalent required.
• Experience in high-volume call center preferred.
• Willing to work weekends/holidays as needed.
• Ability to multi-task and manage time effectively.

Responsibilities

• Answer large volumes of incoming calls and process customer orders.
• Maintain accurate records of customer interactions in databases.
• Update customer data and routing of requests to appropriate site.
• Identify customer needs and provide clear, satisfactory solutions; follow scripts as needed.
• Cross-sell products and route leads to Inside Sales when appropriate.

Skills

Strong communication

Active listening

CRM software

Order management systems

multitasking

Time management

Customer service

Education

High School Diploma or equivalent

Tools

CRM software

MS Office

Order management systems

Job description

Agiliti Health, Inc. is seeking a Customer Care Specialist I to handle high-volume inbound calls, process orders, and maintain precise customer data. You will leverage product knowledge to answer questions, resolve issues, and follow established scripts to ensure customer satisfaction.

Responsibilities include documenting interactions, routing requests efficiently, and identifying cross-sell opportunities. The role supports a dynamic, patient-care oriented environment with regular