Remote Customer Support Specialist I

Agiliti Health, Inc.; Charlotte (NC); Remote; USD 19,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

401(k) with employer match

Tuition reimbursement

Paid time off

Daily pay

Employee discounts

Wellness programs

Job summary

Agiliti seeks a Customer Care Specialist I to manage high volumes of customer calls, leveraging product knowledge and scripts to generate orders and resolve issues. You will maintain detailed records and keep data up to date, while identifying opportunities to cross-sell products and services.

The role requires strong communication, organization, and problem-solving skills, with a willingness to work weekends and holidays as needed in a remote-friendly setting.

Qualifications

• High school diploma or equivalent required.
• Experience in a high-volume call center preferred.
• Willingness to work weekends and holidays as needed.
• Strong multitasking and time-management abilities.

Responsibilities

• Answer high volumes of incoming calls using product knowledge and scripts.
• Maintain accurate customer interaction records in call center databases.
• Update system information to keep customer data current.
• Identify customer needs, clarify information, and provide accurate solutions.
• Resolve product or service problems by following established procedures and guiding customers.
• Route requests to appropriate support specialists and maintain knowledge of product lines.
• Cross-sell additional products and services and route leads for follow-up.

Skills

Strong communication

Business savvy

Product knowledge

Organization skills

Relationship building

Strategic vision

Computer skills

Education

High school diploma or equivalent

Tools

MS Office Suite

CRM software

Order management systems

Job description

Agiliti seeks a Customer Care Specialist I to manage high volumes of customer calls, leveraging product knowledge and scripts to generate orders and resolve issues. You will maintain detailed records and keep data up to date, while identifying opportunities to cross-sell products and services.

The role requires strong communication, organization, and problem-solving skills, with a willingness to work weekends and holidays as needed in a remote-friendly setting.