Remote Customer Care Specialist I — Life Insurance

Agiliti Health, Inc.; Chicago (IL); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Tuition Reimbursement

401K

Daily Pay program

Employee Discounts

Wellness programs

Job summary

Agiliti Health, Inc. seeks a Customer Care Specialist I to handle large volumes of incoming calls, process orders, and maintain accurate customer data.

You will use product knowledge to troubleshoot issues, follow scripts, and route requests to the right team while aiming to expand customer activity through cross-sell opportunities. The role requires strong communication, organizational skills, and the ability to work a schedule: Mon–Wed, Fri, every other weekend, 3 pm–midnight CST.

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Previous experience in a high-volume call center is preferred.
• Available to work weekends and holidays as needed.
• Ability to multi- task, set priorities and manage time effectively is preferred.
• Proventrackrecord of new business generationresultinginincreasedrevenue.
• Healthcareindustryknowledgepreferred.

Responsibilities

• Provides comprehensive corporate contact with customers by utilizing an in-depth product and company knowledge to answer large volumes of incoming calls and route orders.
• Maintains records of all customer interactions in call center databases.
• Updates system information to keep customer data accurate.
• Identifies customer needs, researches issues, and provides satisfactory answers.
• Resolves product or service problems by following defined procedures and guiding customers to solutions.
• Routinely routes requests to appropriate support specialist.
• Identifies opportunities to cross-sell and refers leads to Inside Sales for follow up.

Skills

Strong Communication Skills

Business Savvy

Product Knowledge

Organization Skills

Relationship Building and Influence

Strategic Vision

Computer skills

Education

High School Diploma or 2 years equivalent experience

Tools

MS Suite

CRM Software

Order Management Systems

Job description

Agiliti Health, Inc. seeks a Customer Care Specialist I to handle large volumes of incoming calls, process orders, and maintain accurate customer data.

You will use product knowledge to troubleshoot issues, follow scripts, and route requests to the right team while aiming to expand customer activity through cross-sell opportunities. The role requires strong communication, organizational skills, and the ability to work a schedule: Mon–Wed, Fri, every other weekend, 3 pm–midnight CST.