Remote Customer Care Specialist I | Tuition Reimbursement

Agiliti Health, Inc.; Phoenix (AZ); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Tuition reimbursement

Daily Pay program

Job summary

Agiliti Health, Inc. is seeking a Customer Care Specialist I to deliver outstanding service via high-volume calls, process orders, and maintain precise customer data. You will follow scripts, solve problems, and help clients across diverse product lines.

Work involves multitasking, strong communication, and collaboration with Inside Sales to grow business while preserving quality and compliance. This role offers benefits and a focus on customer satisfaction.

Qualifications

• High School Diploma or 2 years of equivalent experience.
• Experience in a high-volume call center preferred.
• Available to work weekends and holidays as needed.
• Ability to multitask, set priorities and manage time effectively.
• Proven track record of new business generation resulting in increased revenue.
• Healthcare industry knowledge preferred.

Responsibilities

• Provides comprehensive corporate contact with customers by utilizing an in-depth product and company knowledge to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service site.
• Maintains comprehensible records of all customer interactions in call center databases.
• Maintains accurate customer data by updating system information.
• Identify customers' needs, clarify information, research issues, and provide accurate, satisfactory answers to customer queries and concerns.
• Resolves product or service problems by guiding the customer through troubleshooting and selecting the best solution.
• Knowledge of all product and service lines and routing requests to the appropriate support specialist.
• Attracts new potential and increases activity from existing customers by cross-selling and routing leads to Inside Sales.

Skills

Communication skills

Business savvy

Product knowledge

Organization skills

Relationship building

Strategic vision

Computer skills

Education

High school diploma

Tools

MS Suite

CRM software

Order management systems

Job description

Agiliti Health, Inc. is seeking a Customer Care Specialist I to deliver outstanding service via high-volume calls, process orders, and maintain precise customer data. You will follow scripts, solve problems, and help clients across diverse product lines.

Work involves multitasking, strong communication, and collaboration with Inside Sales to grow business while preserving quality and compliance. This role offers benefits and a focus on customer satisfaction.