Remote Life Insurance Customer Care Specialist I

Agiliti Health, Inc.; Augusta (GA); Remote; USD 19,000 - 48,000; Full time

Job summary

Agiliti Health, Inc. is seeking a Customer Care Specialist I to handle high-volume inbound calls, secure orders, and route them to the appropriate service site. You will maintain thorough customer records and identify opportunities to cross-sell across product lines.

The role requires strong communication, product knowledge, and organizational skills to deliver solutions while supporting overall customer satisfaction.

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Previous experience in a high-volume call center is preferred.
• Available to work weekends and holidays as needed.
• Ability to multi- task, set priorities and manage time effectively is preferred.
• Proventrackrecord of new business generationresultinginincreasedrevenue.
• Healthcareindustryknowledgepreferred.

Responsibilities

• Provides comprehensive corporate contact with customers by utilizing an in-depth product and company knowledge to answer large amounts of incoming calls, acquire customer orders, and route orders.
• Maintains comprehensible records of all customer interactions in call center databases.
• Maintains accurate customer data by updating system information.
• Identify customers' needs, clarify information, research issues, and provide accurate, satisfactory answers.
• Resolves product or service problems by guiding customers through troubleshooting and providing best solutions.
• Attracts new potential and increased activity from existing customers by cross-selling opportunities and routing leads to Inside Sales specialists.

Skills

Strong Communication Skills

Business Savvy

Product Knowledge

Organization Skills

Relationship Building

Strategic Vision

Computer skills

Education

High School Diploma or 2 years

Tools

MS Suite

CRM Software

Order Management Systems

Job description

Agiliti Health, Inc. is seeking a Customer Care Specialist I to handle high-volume inbound calls, secure orders, and route them to the appropriate service site. You will maintain thorough customer records and identify opportunities to cross-sell across product lines.

The role requires strong communication, product knowledge, and organizational skills to deliver solutions while supporting overall customer satisfaction.