Customer Care & Solutions Specialist

Agiliti Health, Inc.; Jacksonville (FL); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401K Savings plan

Tuition reimbursement

Daily Pay program

Employee discounts

Life insurance options

Wellness programs

Job summary

Agiliti Health, Inc. is seeking a Customer Care Specialist I to professionally handle high-volume calls, process orders, and maintain precise customer data across multiple home-based locations.

The role emphasizes strong product knowledge, cross-selling opportunities, and reliable documentation in CRM and order systems. Responsibilities include routing orders to service sites, resolving issues per scripts, and working with Inside Sales for leads.

Qualifications

• Strong phone and verbal communication with active listening.
• Self-motivated and able to manage multiple priorities in a fast-paced environment.
• Solid knowledge of products and solutions in the market and willingness to cross-sell.

Responsibilities

• Answer large volumes of calls; acquire orders and route to the proper site.
• Maintain accurate records of all customer interactions in databases.
• Update system information to keep data current.
• Identify customer needs, research issues, and provide accurate, satisfactory answers.
• Resolve problems using defined procedures and guide customers to resolution.
• Route requests to appropriate support specialists and follow up on leads to increase activity.

Skills

Strong communication

Business savvy

Product knowledge

Organization skills

Relationship building

Strategic vision

Computer skills

Education

High school diploma or 2 years of experience

Tools

MS Suite

CRM software

Order management systems

Job description

Agiliti Health, Inc. is seeking a Customer Care Specialist I to professionally handle high-volume calls, process orders, and maintain precise customer data across multiple home-based locations.

The role emphasizes strong product knowledge, cross-selling opportunities, and reliable documentation in CRM and order systems. Responsibilities include routing orders to service sites, resolving issues per scripts, and working with Inside Sales for leads.