Remote Customer Care Specialist I — Growth & Support

Agiliti Health, Inc.; Sunset Hills (MO); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Tuition reimbursement

Paid time off

Daily pay program

Employee discounts

Life insurance options

Wellness programs

Job summary

Agiliti Health, Inc. is seeking a Customer Care Specialist I to manage high-volume inbound calls, process orders, and maintain accurate customer data across multiple home offices (KS/FL/IL/KS/KY/MO/TX). The role emphasizes service quality, problem resolution, cross-selling, and data integrity.

Strong communication, multitasking, and healthcare industry familiarity are preferred. The position supports various shifts including evenings and weekends, with comprehensive benefits and opportunities to

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Experience in a high-volume call center preferred.
• Available to work weekends and holidays as needed.
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide comprehensive corporate contact with customers; answer calls and route orders to service sites.
• Maintain records of customer interactions in call center databases.
• Identify customer needs and resolve questions; follow call scripts.
• Cross-sell opportunities and route leads to Inside Sales for follow-up.

Skills

Strong communication

Business savvy

Product knowledge

Organization skills

Relationship building

Strategic vision

Computer skills

Education

High School Diploma or equivalent

Tools

CRM software

Order management systems

MS Office

Job description

Agiliti Health, Inc. is seeking a Customer Care Specialist I to manage high-volume inbound calls, process orders, and maintain accurate customer data across multiple home offices (KS/FL/IL/KS/KY/MO/TX). The role emphasizes service quality, problem resolution, cross-selling, and data integrity.

Strong communication, multitasking, and healthcare industry familiarity are preferred. The position supports various shifts including evenings and weekends, with comprehensive benefits and opportunities to