Remote Customer Care Specialist I - Tuition Reimb & 401(k)

Agiliti Health, Inc.; Louisville (KY); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance options

401K with employer match

Paid Time Off

Tuition Reimbursement

Daily Pay program

Job summary

Agiliti Health, Inc. is seeking a Customer Care Specialist I to handle high-volume inbound calls, process orders, and maintain accurate customer data.

You will use product knowledge to assist customers and route requests to the appropriate service site, while documenting interactions in call center databases. Ideal candidates have a high school diploma or equivalent, strong communication skills, and flexibility to work weekends.

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Experience in a high-volume call center preferred.
• Available to work weekends and holidays as needed.
• Ability to multi-task, set priorities and manage time effectively.
• Proven track record of new business generation resulting in increased revenue.
• Healthcare industry knowledge preferred.

Responsibilities

• Provides comprehensive corporate contact with customers by utilizing an in-depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service site.
• Maintains comprehensible records of all customer interactions in call center databases.
• Maintains accurate customer data by updating system information.
• Identify customers' needs, clarify information, research issues, and provide accurate, satisfactory answers to customer queries and concerns.
• Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determine the cause of the problem; guiding customer through troubleshooting select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• Cross-sell opportunities and route service leads to Inside Sales specialists for follow up.

Skills

Strong communication

Business savvy

Product knowledge

Organization skills

Relationship building

Strategic vision

Computer skills

Education

High School Diploma or equivalent

Tools

MS Office Suite

CRM software

Order management systems

Job description

Agiliti Health, Inc. is seeking a Customer Care Specialist I to handle high-volume inbound calls, process orders, and maintain accurate customer data.

You will use product knowledge to assist customers and route requests to the appropriate service site, while documenting interactions in call center databases. Ideal candidates have a high school diploma or equivalent, strong communication skills, and flexibility to work weekends.