Remote Customer Care Specialist I

Agiliti Health, Inc.; Des Moines (IA); Remote; USD 19,000 - 48,000; Full time

Benefits offered by this job

Health insurance options

Tuition reimbursement

Paid time off

401K with employer match

Daily Pay program

Employee discounts

Job summary

Agiliti is seeking a Customer Care Specialist I to provide outstanding customer service via high-volume calls. You will manage orders, maintain records, and update data while identifying customer needs and guiding issues to resolution.

Role requires strong communication, product knowledge, and the ability to multitask in a fast-paced environment. Weekend/holiday availability and healthcare industry familiarity are a plus.

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Previous experience in a high-volume call center is preferred.
• Available to work weekends and holidays as needed.
• Ability to multi-task, set priorities and manage time effectively is preferred.
• Proven track record of new business generation resulting in increased revenue.
• Healthcare industry knowledge preferred.

Responsibilities

• Handle large volumes of incoming calls and process customer orders.
• Maintain accurate records of customer interactions in call center systems.
• Update customer data and ensure data integrity in the system.
• Identify customer needs, resolve queries, and provide accurate solutions.
• Follow call center scripts and route requests to appropriate specialists.
• Cross-sell products and route leads to Inside Sales for follow-up.

Skills

Strong communication

Business savvy

Product knowledge

Organization skills

Relationship building

Strategic vision

Computer skills

Tools

MS Office

CRM software

Order management systems

Job description

Agiliti is seeking a Customer Care Specialist I to provide outstanding customer service via high-volume calls. You will manage orders, maintain records, and update data while identifying customer needs and guiding issues to resolution.

Role requires strong communication, product knowledge, and the ability to multitask in a fast-paced environment. Weekend/holiday availability and healthcare industry familiarity are a plus.