Remote Customer Experience Specialist - Building Supplies

KEEN, Inc.; Bristol (RI); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. in the United States is seeking a Fan Services Representative to deliver an exceptional experience across phone, email, and live chat.

You will respond quickly, answer product questions, assist with orders, returns, exchanges, and warranty claims while representing the brand with empathy and professionalism. The role requires independent work, strong communication, and the ability to manage a variable schedule as needed.

Qualifications

• Previous customer service experience is required.
• Advanced verbal and written communication skills.
• Ability to work independently with little supervision.
• Must manage workload and organize responsibilities.
• Flexibility to work hours, including potential overtime.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently.
• Answers product questions and provides solutions based on fan needs.
• Assist fans with submitting internet orders, returns, exchanges, and warranty claims.
• Provide technical/product information to help fans make informed purchases.
• Leverage knowledge to create revenue opportunities and improve processes.
• Act as a brand champion and maintain positive fan relationships.

Skills

Customer service experience

Excellent verbal and written comununic

Ability to work independently

Time management

Empathy in fan interactions

Education

High School Diploma or GED

Job description

KEEN, Inc. in the United States is seeking a Fan Services Representative to deliver an exceptional experience across phone, email, and live chat.

You will respond quickly, answer product questions, assist with orders, returns, exchanges, and warranty claims while representing the brand with empathy and professionalism. The role requires independent work, strong communication, and the ability to manage a variable schedule as needed.