Remote Customer Care Specialist – Benefits & HR Support

Alight Solutions Ltd; Pennsylvania; A distancia; USD 35.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision, Life Insurance

401k with corporate match

Paid Time Off

Career development & growth

Descripción de la vacante

Alight Solutions Ltd is hiring for a Customer Care Representative to work remotely, supporting clients with questions about healthcare benefits, 401k, and payroll. This role emphasizes empathy, clear communication, and problem-solving in a fast-paced environment.

The CCR I path offers training and gradual progression, with a structured onboarding and ongoing development. Ideal candidates have strong phone etiquette and the ability to master complex information quickly while delivering

Formación

• At least 4 years in customer service, or equivalent education/experience.
• High School diploma with 4 years CS experience, OR associate's degree with 2 years, OR bachelor's degree.
• Strong verbal and written communication; customer satisfaction focus.

Responsabilidades

• Handle a high volume of inbound calls to answer questions and resolve HR/benefits issues.
• Process transactions such as health enrollments, tax updates, and 401k changes.
• Make outbound calls to update customers on cases.
• Navigate multiple systems and tools while talking with customers.
• Communicate with third parties to resolve updates or inquiries.

Conocimientos

Customer service

Communication skills

Multitasking

Remote work

Time management

Educación

High School diploma

Associate's degree

Bachelor's Degree

Herramientas

Windows applications

Descripción del empleo

Alight Solutions Ltd is hiring for a Customer Care Representative to work remotely, supporting clients with questions about healthcare benefits, 401k, and payroll. This role emphasizes empathy, clear communication, and problem-solving in a fast-paced environment.

The CCR I path offers training and gradual progression, with a structured onboarding and ongoing development. Ideal candidates have strong phone etiquette and the ability to master complex information quickly while delivering