Remote Customer Care Specialist | Benefits & HR Support

Alight Solutions Ltd; Indiana; A distancia; USD 35.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid time off

Vacation days

Holidays

Wellness days

Descripción de la vacante

Alight is seeking a Customer Care Representative to work from home, handling inquiries about healthcare benefits, 401(k) savings, and payroll for employees. You will provide accurate information with empathy and professional communication while navigating multiple systems.

The role emphasizes strong customer service, reliability, and the ability to adapt in a fast-paced environment. Training is provided, with a clear progression path from CCR I to CCR II, and a focus on inclusion and compliance.

Formación

• At least 4 years of customer service experience, or a combination of education and experience.
• Strong communication skills (verbal and written) and passion for customer care.
• Able to multi-task using several Windows applications while assisting customers on the phone.
• Flexible to work a specified shift and extended hours as necessary.

Responsabilidades

• Handle a high volume of inbound calls from employees to answer questions and resolve HR/benefits issues.
• Process transactions such as health enrollments, tax updates, and 401(k) contributions.
• Make outbound calls to update customers on pending cases or other topics.
• Navigate multiple systems to provide accurate information and support during live calls.

Conocimientos

Empathy

Communication skills

Customer service

Multitasking

Adaptability

Educación

High School diploma

Associate's degree

Bachelor's degree

Herramientas

Windows applications

Descripción del empleo

Alight is seeking a Customer Care Representative to work from home, handling inquiries about healthcare benefits, 401(k) savings, and payroll for employees. You will provide accurate information with empathy and professional communication while navigating multiple systems.

The role emphasizes strong customer service, reliability, and the ability to adapt in a fast-paced environment. Training is provided, with a clear progression path from CCR I to CCR II, and a focus on inclusion and compliance.