Remote Benefits & HR Customer Care Specialist

Alight Solutions Ltd; Vermont; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

Health/Dental/Vision/Life insurance

401(k) with company match

Paid time off

11 paid holidays per year

Wellness days

Job summary

Alight Solutions Ltd is hiring for a remote Customer Care Representative to support clients from home. The role centers on assisting employees with health care benefits, 401(k) plans, and payroll inquiries. Strong empathy and communication are essential, with a pathway from CCR I to CCR II in about 15 months.

The position requires reside in eligible states and offers a comprehensive benefits package, ongoing training, and opportunities within a growing global organization.

Qualifications

• 4+ years of customer service experience or a combination of education and experience.
• Excellent verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls and answer questions about health benefits, 401k, and payroll.
• Process transactions such as enrollments, updates, and retirement elections.
• Make outbound calls to update customers on cases or topics.
• Navigate multiple systems to provide accurate information during calls.
• Communicate with third parties to research and assist customers.

Skills

Customer service

Strong communication

Multitasking

Flexibility

Education

High School diploma

Associate's degree

Bachelor's Degree

Job description

Alight Solutions Ltd is hiring for a remote Customer Care Representative to support clients from home. The role centers on assisting employees with health care benefits, 401(k) plans, and payroll inquiries. Strong empathy and communication are essential, with a pathway from CCR I to CCR II in about 15 months.

The position requires reside in eligible states and offers a comprehensive benefits package, ongoing training, and opportunities within a growing global organization.