Remote Customer Care Specialist

Alight Solutions Ltd; West Virginia; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Career development

Job summary

Alight Solutions Ltd in the United States is seeking Customer Care Representatives to work virtually from home. You will handle a high volume of inbound calls regarding health benefits, 401k savings, and payroll, delivering education and resolving complex HR inquiries with empathy and accuracy.

Applicants should have strong communication skills, be adaptable in a fast-paced environment, and be able to multi-task across systems.

Qualifications

• At least 4 years of customer service experience or equivalent education.
• Excellent verbal and written communication with empathy for customers.
• Flexibility to work a specified shift and extended hours.
• Internet connectivity required for remote positions and telework setup.

Responsibilities

• Handle a high volume of inbound calls from employees about health care benefits, 401k, and payroll.
• Provide education and resolve complex HR and financial questions.
• Record interactions and update customer records in the CRM.
• Coordinate with third parties to research and assist customers as needed.

Skills

Customer service

Empathy

Communication

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Job description

Alight Solutions Ltd in the United States is seeking Customer Care Representatives to work virtually from home. You will handle a high volume of inbound calls regarding health benefits, 401k savings, and payroll, delivering education and resolving complex HR inquiries with empathy and accuracy.

Applicants should have strong communication skills, be adaptable in a fast-paced environment, and be able to multi-task across systems.