Customer Care Specialist - Banking & Digital Support

SouthState Bank; Georgia; Hybrid; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank is hiring a Customer Care Representative to deliver superior service to customers during a daily 11am–8pm EST shift with rotational Saturday coverage. The role focuses on resolving inquiries, building trust, and guiding customers through digital banking with professionalism and empathy.

Candidates should have a High School Diploma, prior inbound call center experience in financial services, and solid computer skills.

Qualifications

• Previous customer service experience, especially in a call center.
• Experience in financial services is preferred.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience across all products and services.
• Identify and resolve customer inquiries using active listening and probing skills for first-call resolution.
• Respond to general account inquiries including balances, transfers, and account activity; support online banking and password tools.
• Assist with debit card support, Reg-E disputes, and digital banking issues.
• Promote virtual branch solutions and ensure adherence to bank policies and security measures.

Skills

Customer service

Inbound call center

Strong computer skills

Confidential information handling

Education

High School Diploma or equivalent

Tools

CRM software

Windows navigation

Job description

SouthState Bank is hiring a Customer Care Representative to deliver superior service to customers during a daily 11am–8pm EST shift with rotational Saturday coverage. The role focuses on resolving inquiries, building trust, and guiding customers through digital banking with professionalism and empathy.

Candidates should have a High School Diploma, prior inbound call center experience in financial services, and solid computer skills.