Banking Customer Care Specialist

SouthState Bank; Athens (GA); Hybrid; USD 22,000 - 30,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will build rapport, resolve inquiries, and promote digital banking solutions, while adhering to security and policy guidelines.

The role requires a high school diploma, prior call center experience, strong computer skills, and flexible hours. Evening shifts (11am-8pm EST) with rotational Saturdays may be required in a fast-paced environment supporting customers across the

Qualifications

• Minimum high school diploma required.
• Prior call center experience preferred.
• Ability to handle confidential information professionally.
• Strong verbal and listening skills; problem solving and coaching are valued.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience across products and services.
• Identify and resolve customer inquiries on calls, using active listening and probing to reach resolution.
• Respond to general inquiries about accounts including balance, history, transfers and card support.
• Promote digital banking solutions and security best practices while following bank policies.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Verbal communication

Education

High School Diploma

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will build rapport, resolve inquiries, and promote digital banking solutions, while adhering to security and policy guidelines.

The role requires a high school diploma, prior call center experience, strong computer skills, and flexible hours. Evening shifts (11am-8pm EST) with rotational Saturdays may be required in a fast-paced environment supporting customers across the