Banking Customer Care Specialist I - Remote Support

SouthState Bank; Guin (AL); À distance; USD 34 000 - 50 000; Plein temps

Résumé du poste

SouthState Bank is seeking a dedicated Customer Care Representative to deliver a seamless experience to clients and colleagues across the banking product suite.

You will handle inquiries, resolve issues, and promote digital banking tools while maintaining security and compliance standards. The role requires flexibility for rotating Saturdays and adherence to remote-work guidelines as outlined by the bank.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution.
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment.

Responsabilités

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.

Connaissances

Strong knowledge of banking procedures

Patience

Multi-tasking

Active listening

Problem-solving

Formation

High School Diploma or equivalent

Description du poste

SouthState Bank is seeking a dedicated Customer Care Representative to deliver a seamless experience to clients and colleagues across the banking product suite.

You will handle inquiries, resolve issues, and promote digital banking tools while maintaining security and compliance standards. The role requires flexibility for rotating Saturdays and adherence to remote-work guidelines as outlined by the bank.