Banking Customer Care Specialist | Digital & In-Branch Support

SouthState Bank; Florida; Remote; USD 21,000 - 28,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior customer service in a fast-paced call center environment. The role involves resolving inquiries, assisting with account questions, and supporting digital banking tools while promoting virtual branch solutions.

Candidates must be comfortable handling confidential information and adapt to rotating shifts. Hours are 11am–8pm EST with rotational Saturday shifts, and familiarity with financial services is preferred.

Qualifications

• Must demonstrate excellent customer service skills including verbal, listening and problem-solving abilities.
• Strong computer skills and the ability to navigate multiple systems for quick resolution.
• Ability to handle confidential information professionally and with discretion.
• Flexible with hours and receptive to coaching and feedback.
• Maintain patience and empathy even in stressed situations.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience.
• Identify and resolve customer inquiries with first-call resolution where possible.
• Respond to general inquiries about accounts, transfers, and other servicing needs.
• Assist with digital banking support including multi-factor authentication and password tools.
• Promote virtual branch solutions and meet quality and productivity goals.
• Ensure customer information security and report trends to management as needed.
• Follow procedures to do what is right for the customer and the bank.

Skills

Customer service

Verbal communication

Listening

Problem solving

Computer skills

Confidential information handling

Coaching/Feedback

Flexibility with hours

Patience

Empathy

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior customer service in a fast-paced call center environment. The role involves resolving inquiries, assisting with account questions, and supporting digital banking tools while promoting virtual branch solutions.

Candidates must be comfortable handling confidential information and adapt to rotating shifts. Hours are 11am–8pm EST with rotational Saturday shifts, and familiarity with financial services is preferred.