Customer Care & On-Time Order Fulfillment Specialist

Amcor LLC; Evansville (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Paid time off

Retirement plan with company match

Tuition reimbursement

Job summary

Amcor is seeking a Customer Care Specialist to service mid-tier to large customer accounts, ensuring on-time and in-full order processing, timely acknowledgments, and accurate invoicing. You will manage order entry, status updates, and carrier loads while coordinating with plants and logistics teams to meet customer expectations.

The role emphasizes proactive communication, issue resolution, and continuous improvement in order fulfilment processes to support Amcor's packaging solutions worldwide.

Qualifications

• Bachelor’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
• 3-5 years’ experience in customer service in a fast moving consumer or manufacturing environment
• Proficiency in gathering, analyzing and interpreting data.
• JDE/Cognos/Tableau proficiency a plus
• Proficient in Microsoft Excel and related Office applications
• Effectively communicate with customers, both external and internal

Responsibilities

• Ensure orders are entered accurately and on time, and that load creation for carrier planning is efficient.
• Acknowledge orders and communicate status to customers within 24 hours.
• Collaborate with plants and shipping teams to confirm ship dates and update customers.
• Support demand management with schedulers to optimize shop floor plans.
• Identify and implement process improvements to streamline order fulfilment and reduce risk.

Skills

Customer service

Data analysis

Communication

Problem solving

Independent work

Attention to detail

Advanced Excel

Analytical thinking

Education

Bachelor's Degree Preferred in Management, Sales, Marketing, or Supply Chain

Tools

JDE

Cognos

Tableau

Excel

Job description

Amcor is seeking a Customer Care Specialist to service mid-tier to large customer accounts, ensuring on-time and in-full order processing, timely acknowledgments, and accurate invoicing. You will manage order entry, status updates, and carrier loads while coordinating with plants and logistics teams to meet customer expectations.

The role emphasizes proactive communication, issue resolution, and continuous improvement in order fulfilment processes to support Amcor's packaging solutions worldwide.