Remote Customer Care Specialist

Amcor; Leominster (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Flexible time off

Company holidays

Wellbeing program

Life insurance

Parental leave

Retirement match

Tuition reimbursement

Discretionary bonus

Job summary

Amcor is seeking a Customer Care professional to support order intake, status updates, and invoicing from a remote home office. You will collaborate with Sales, Deductions, Supply Chain, and Customer Care teams to ensure exceptional service for assigned accounts.

Ideal candidates have 2–3 years in customer care, strong communication, and a data-driven approach to process improvements. The role emphasizes reliability, teamwork, and the ability to work effectively from home.

Qualifications

• 2–3 years customer care or related experience or equivalent
• Ability to communicate clearly and professionally, both verbally and in writing
• Proven ability to implement internal process improvements to positively impact service levels
• Independent decision-making skills with data-driven analysis
• Detail oriented with strong organizational and communication skills
• Ability to perform well under stress

Responsibilities

• Handle order intake and management of customer orders from receipt to invoicing
• Provide timely responses to order-status inquiries, service requests, pricing, and documentation
• Act as a solution provider to resolve customer issues and offer alternatives
• Monitor orders and service levels to improve account performance
• Process return authorizations and assist with deductions
• Collaborate across departments and learn multiple product lines to support customers
• Lead projects and mentor new team members
• Support and service customer accounts including reporting on pricing, inventory, shipping and invoicing
• Coordinate with transportation, supply chain, and plant operations to meet service goals
• Learn and proficiently use various customer-based software tools or portals

Skills

Customer care

Clear communication

Process improvement

Data-driven decisions

Attention to detail

Organizational skills

Education

College degree preferred

Six Sigma Certification

Job description

Amcor is seeking a Customer Care professional to support order intake, status updates, and invoicing from a remote home office. You will collaborate with Sales, Deductions, Supply Chain, and Customer Care teams to ensure exceptional service for assigned accounts.

Ideal candidates have 2–3 years in customer care, strong communication, and a data-driven approach to process improvements. The role emphasizes reliability, teamwork, and the ability to work effectively from home.