Customer Experience Specialist

Amcor LLC; Harvard (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Company-paid holidays

Wellbeing program

Job summary

Amcor is seeking a dedicated Customer Service Representative to join our team and support daily inquiries, order processing, and high-quality service. You will manage backorder updates, provide accurate tracking information, and collaborate with Production and Shipping to ensure on-time delivery and customer satisfaction.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to work both independently and in a team-oriented

Qualifications

• Strong interpersonal, organizational, and phone communication skills.
• Ability to multitask, problem-solve, and adapt in a fast-paced environment.
• Works both independently and as part of a collaborative team with strong attention to detail.
• Customer-focused mindset with a strong desire to assist others.
• 1 year of customer service experience.

Responsibilities

• Responds to incoming customer calls and provides timely, accurate information.
• Resolves routine customer issues, ensuring positive and professional service experiences.
• Performs data entry for all order types and processes credits and return authorizations.
• Monitors and communicates backorder status; provides tracking information as requested.
• Collaborates with Production and Shipping teams to support on-time delivery and service.
• Maintains accuracy and attention to detail while completing an average of 50 transactions daily.

Skills

Interpersonal skills

Phone communication

Organizational skills

Customer-focused

Education

High School Diploma

Tools

CRM/Order entry

Job description

Amcor is seeking a dedicated Customer Service Representative to join our team and support daily inquiries, order processing, and high-quality service. You will manage backorder updates, provide accurate tracking information, and collaborate with Production and Shipping to ensure on-time delivery and customer satisfaction.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to work both independently and in a team-oriented