Remote Customer Care Specialist

MCI; Florida; Híbrido; USD 29 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Resumo da oferta

MCI is seeking a Remote Call Center Customer Service Representative to support clients from a home-based setup across the United States. The role emphasizes empathetic, detail-oriented service and solving customer issues via phone, email or chat, while maintaining accurate records and following policies.

Ideal candidates have 18+ years of age, a high school diploma, and prior call center experience. The position offers benefits and opportunities for growth within a large, tech-enabled

Qualificações

• Minimum age 18 years and older.
• Experience in customer service or a call center environment.
• Comfortable using multiple software systems simultaneously.

Responsabilidades

• Handle customer inquiries via phone, email and chat with professionalism.
• Provide accurate information about products, services and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Conhecimentos

Empathy

Detail-oriented

Interpersonal skills

Problem-solving

Multitasking

Time management

Adaptability

Formação académica

High school Diploma/GED

Descrição da oferta de emprego

MCI is seeking a Remote Call Center Customer Service Representative to support clients from a home-based setup across the United States. The role emphasizes empathetic, detail-oriented service and solving customer issues via phone, email or chat, while maintaining accurate records and following policies.

Ideal candidates have 18+ years of age, a high school diploma, and prior call center experience. The position offers benefits and opportunities for growth within a large, tech-enabled