Remote Customer Care Specialist

I-CAR; Hoffman Estates (IL); Hybrid; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) plan with company match

Life and disability insurance

Employee Assistance Program

Remote and hybrid work options

Job summary

I-CAR is seeking a dedicated customer service representative to interact with customers and cross-functional teams, providing excellent service via phone, email, and fax. The role supports and promotes I-CAR products and services.

Responsibilities include handling inquiries, processing orders, updating records, assisting with class registrations, resolving complaints, and promoting new programs. Strong communication and Microsoft Office skills are preferred.

Qualifications

• High School Diploma or G.E.D required.
• Experience working in a call center preferred.
• Telemarketing and/or collections experience preferred.
• Working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc).
• Excellent people and customer service skills.

Responsibilities

• Answer incoming inquiries via phone, fax, and e-mail. (100%)
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Tracking, reporting and keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist customers in class registration.
• Resolve customer's service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s need.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Skills

Customer service

People skills

Education

High School Diploma or G.E.D

Tools

Microsoft Office

Job description

I-CAR is seeking a dedicated customer service representative to interact with customers and cross-functional teams, providing excellent service via phone, email, and fax. The role supports and promotes I-CAR products and services.

Responsibilities include handling inquiries, processing orders, updating records, assisting with class registrations, resolving complaints, and promoting new programs. Strong communication and Microsoft Office skills are preferred.