Customer Service Representative

Extuent Technologies, Inc.; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Extuent Technologies, Inc. is seeking a customer service representative to manage inquiries and complaints within the automotive industry. You will process orders, handle modifications, and elevate issues across multiple channels while staying calm under pressure.

Requirements include 2–5 years of experience, strong communication skills, and the ability to multitask and adapt to different personalities. This role supports US daytime hours with remote work options.

Qualifications

• 2–5 years of customer service experience.
• Excellent oral and written communication.
• Customer orientation and ability to adapt to different personalities.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; bachelor’s degree preferred.

Responsibilities

• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Communicate promptly and effectively with customers through various channels (voice, email, and chat etc.).
• Work effectively either as an individual or member of a team and relate with staff at all levels.
• Demonstrated ability to communicate, both orally and in writing, in a clear and concise manner.

Skills

Customer service

Communication

Multitasking

Time management

Empathy

Education

High School Diploma

Bachelor’s/College Degree

Job description

We are hiring a customer service representative to manage customer queries and complaints with a strong background in the automotive industry. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role yo u need to be able to remain calm when customers are frustrated and have experience working with computers.

Role and Responsibilities:

• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Communicate promptly and effectively with customers through various channels (voice, email, and chat etc.)
• Work effectively either as an individual or member of a team and relate with staff at all levels
• Demonstrated ability to communicate, both orally and in writing, in a clear and concise manner

Requirements:

• Excellent track record with 2 – 5 years of customer service experience
• Excellent oral and written communication
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma, general education degree, or equivalent.
• Open to working in shifts (US daytime hours)

Additional Remote Work Requirements:

Access to high-speed Internet: 10 mbps internet speed and must have a back-up internet connection or device (pocket wi-fi, prepaid broadband, dongle, etc.)

Additional Information

Career Level:1-4 Years Experienced Employee

Qualification:High School Diploma, Bachelor’s/College Degree