Remote Customer Care Specialist I

MaziCTools; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

MaziCTools is seeking a Customer Care Representative I for a remote opportunity. The role involves answering inbound calls from customers, resolving issues, and documenting interactions.

The ideal candidate should have a high school diploma, 1+ years of customer service experience, and be able to work flexible hours. Excellent communication skills and attention to detail are essential for success in this role.

Qualifications

• 1+ years of experience in customer-related services.
• Minimum typing speed of 45 words per minute with 95% accuracy.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Answer inbound calls from customers and document interactions.
• Resolve customer issues and escalate unresolved complaints.
• Update customer records and work with other team members as necessary.

Skills

Customer service experience

Communication skills

Active listening

Attention to detail

Education

High school diploma or GED

Job description

MaziCTools is seeking a Customer Care Representative I for a remote opportunity. The role involves answering inbound calls from customers, resolving issues, and documenting interactions.

The ideal candidate should have a high school diploma, 1+ years of customer service experience, and be able to work flexible hours. Excellent communication skills and attention to detail are essential for success in this role.